Plaintiff John Coxe sued Harrah’s, claiming that he suffered injuries as a result of being improperly detained by Harrah’s security team. He and his girlfriend, Valerie Kloepping, were in the pool area at Harrah’s when his credentials could not be located. Although they were later located, Plaintiff became belligerent. Eventually, security had to physically restrain and remove him from the pool area. The issue in Coxe v. Caesars Ent. Corp., 2024 N.J. Super. Unpub. LEXIS 2061 (App. Div. Aug. 29, 2024) was whether the trial court properly dismissed the plaintiff’s negligence claim against Harrah’s due to his failure to retain an expert to establish the standard of care for Harrah’s security guards.
Plaintiff was a regular patron of Harrah’s for many years. On the day of their visit, Coxe and his girlfriend went to the resort pool at around 3:00 p.m. He gave his credentials, which included his driver’s license, room key and Harrah’s reward card, to the bartender to start a tab. After being at the bar for six hours and consuming many beers, he attempted to close his tab. The bartender advised plaintiff that his credentials could not be located. Plaintiff became irate, in part because about one month earlier an unknown person had accessed his hotel room and stole his money. He was concerned that he had been robbed again, and demanded to speak with a resort supervisor or police.
A Harrah’s security guard responded to the pool area and found plaintiff yelling at the pool manager for 5-10 minutes. Plaintiff was described as “belligerent, clearly intoxicated and aggressive.” Security attempted to de-escalate the situation which failed. Eventually, Coxe’s credentials were located, and they were returned. However, Coxe did not calm down and Harrah’s security repeatedly asked him to leave the pool now that his credentials had been returned. Coxe refused and instead continued to argue with the bar staff.
Harrah’s security guards had to physically restrain him to remove him from the pool area. They placed him face down on the ground and handcuffed him. They dragged him to the exit, which friction caused his swimsuit to slip down. His swimsuit was adjusted, and he was escorted to Harrah’s holding cells. He was detained there until Atlantic City police responded, at which time he was released and taken to the hospital.
Coxe then filed suit against Harrah’s under theories of negligence, assault, false arrest and malicious prosecution. The defendant filed for a summary judgment, which was granted as to the malicious prosecution claim. The remaining claims proceeded to trial. At the close of the evidence, but before the jury began to deliberate, Harrah’s moved for a directed verdict as to plaintiff’s negligence claim. The trial court granted the motion, dismissing the negligence claim. On the remaining claims of assault and false imprisonment, the jury returned a verdict for defendant and found no cause of action.
This appeal ensued. Plaintiff claimed that the trial court should not have granted defendant’s directed verdict motion as to the negligence claim. Coxe claimed that one of the security guards testified about putting him in an escort hold and Coxe argued that this testimony was inconsistent with de-escalation or reasonable behavior by security.
However, the Appellate Division found that the trial court did properly grant defendant’s motion. The Court noted that plaintiff failed to introduce evidence which established a standard of care for Harrah’s security guards. Further, the Appellate Division noted that there was “no evidence presented at trial from which a jury could infer how a reasonable security guard would act under the circumstances.”
The Court found that there would be no basis for a jury to find that the act of approaching a disorderly patron to remove that person from the premise was negligent conduct. Further, the Appellate Division pointed out that the plaintiff’s argument that this security guard was unnecessarily aggressive was undermined by his further testimony that his attempted de-escalation had been futile and that plaintiff was intoxicated, belligerent and aggressive and had repeatedly refused requests to leave.
Finally, the Appellate Division rejected the plaintiff’s argument that an expert was not necessary to establish the standard of care because the circumstances in this case are within the ken of the average juror. The Court rejected that argument and noted that the trial court had previously advised the plaintiff that he may wish to retain an expert to establish the standard of care. Further, the trial court had advised plaintiff that he was not precluded from questioning the defendant about their policies and their conformance therewith, but the trial court judge did advise the plaintiff that he thought he would need an expert to establish the existence of a duty.
Thus, the trial court did give plaintiff an opportunity to prove negligence without an expert. However, the plaintiff was unable to establish a duty based upon the testimony at trial. Therefore, the Appellate Division found that the trial court’s grant of a directed verdict was proper and affirmed the trial court decision, dismissing the negligence claim.