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accommodation

One of the most important duties that is imposed by anti-disability discrimination laws is the obligation to accommodate a disabled employee in performing the essential job duties of a desired employment position. As part of that obligation, both federal and New Jersey state law impose a duty upon the employer to engage in an interactive dialogue process after an employee requests an accommodation as part of the required effort to work towards finding a suitable accommodation. One of the areas where employers get in the most trouble in complying with anti-disability discrimination requirements is in failing to adequately engage in this required interactive process.

Under the law, the interactive process is deemed to be a two-way street where both the employer and the employee bear a good faith duty to attempt to work constructively in an effort to either find a potential accommodation or determine that no such accommodation is available in the given circumstances. The reason that failing to follow the process can get employers in so much legal trouble is because it is an easy employment law requirement for judges to know and understand and in almost every conference I have had with a judge one of the first questions that I get asked in these cases is was an interactive process undertaken and how did its outcome affect the dispute at hand.

So, what does the interactive process require? It requires active dialogue and the exchange of possible ideas to resolve an accommodation request. While many employers would love to deny an accommodation request summarily, employers are wise to take advantage of the opportunity of utilizing the process to gain meaningful information from the employee, such as medical information and possible alternative accommodation options, that may allow for a better resolution of the request. Establishing as an employer that you made every effort to work with a disabled employee to find a workplace accommodation serves to buttress the defense against any discrimination lawsuit for failing to provide those requested accommodations.

Along with actually engaging in the interactive process, documentation of those efforts is also critical to establishing needed defenses if a challenge is raised to process compliance in any discrimination case. Where possible, exchange accommodations ideas and requests for information through writings, such as emails, with the requesting employee, so you have that needed paper trail of compliance regarding your communications through this process. If the interactive process is more verbally oriented, always make sure to follow up in some writing what was addressed as part of the process, so you have confirmatory documentation of what was discussed and how issues were ultimately addressed. I am also a big fan of using some form of written documentation in describing the outcome of the process, whether this is a denial or acceptance of an accommodation request. When there is a denial, the written documentation should explain why. When any type of accommodation is granted, there should likewise be documentation outlining the scope of the agreed upon accommodation so there is no confusion regarding how job duties have been accommodated. In both situations, this is again effective use of documentation to set up possible defenses should any legal issues arise out of the interactive process.   

Therefore, in sum, always remember the importance of the interactive process whenever a workplace accommodation request is raised by an employee in your workplace. Engage in that process in good faith and always document your efforts as part of the process to establish a written history of your efforts in case any subsequent litigation ensues. You will be happy that you did.            

Employment discrimination cases under the Americans with Disabilities Act (“ADA”) often turn on whether the employee’s medical condition qualifies as a disability under the statute. While some medical conditions clearly fall within the statute, others remain legally unsettled. In the case of Proffitt v. North Carolina Department of Public Safety, No. 5:23-CV-00306 (E.D.N.C. July 25, 2025) a federal Court faced an unsettled question regarding severe menstrual pain and endometriosis constituting a disability under the ADA. The Court found that these medical conditions can qualify as disabilities in certain circumstances.

By way of background, Plaintiff Christian Proffitt had experienced painful menstrual cycles since middle school. She claimed that the pain on the first day of her cycle each month was so severe that she was confined to her bed. For more than a decade, she managed her pain with 800 milligrams of ibuprofen. Thereafter, her doctor prescribed various opioids for her pain. In March 2024, Proffitt received a formal diagnosis of endometriosis.

Proffitt, began working for North Carolina Department of Public Safety (NCDPS) in December 2020 as a Juvenile Court Counselor (JCC) trainee. The JCC training program lasts 12–24 months, and successful trainees may be promoted to permanent positions.

In April 2022, Proffitt went to the emergency room due to pain from her menstrual cycle and missed two or three days of work. She provided her supervisor with a doctor’s note. On May 6, 2022, Proffitt spoke with her supervisor by phone about two medical issues, including her heavy menstrual cycles and painful cramps. She explained that she might need to work from home for one day each month. Endometriosis was also discussed, although Proffitt did not have a formal diagnosis at this time. During this conversation, Proffitt’s supervisor allegedly criticized the amount of medical leave she had taken from work, stating that she had used an excessive amount of time off and that this reflected poor work ethic.

On May 12, 2022, Proffitt, her supervisor, and the Court Counselor Chief met to discuss concerns about Proffitt’s work performance. During the meeting, Proffitt again mentioned that she might need to work from home due to her menstrual pain. The Court Counselor Chief denied the request, stating that if he allowed her to work from home, he would have to allow every woman in the office to do the same. Proffitt claims that during this meeting she was told she would not be promoted and would be terminated at the end of her training period. NCDPS disputes that this was said. That same day, Proffitt submitted her resignation.

Proffitt then filed a lawsuit against NCDPS asserting several legal claims, including a claim that NCDPS violated her rights under the ADA. The parties then filed summary judgment motions against each other. Within their motions the parties disputed, among other things, whether Proffitt was considered disabled under the ADA.

The Court analyzed whether Proffitt’s painful menstrual cycles constituted a disability under the ADA, meaning whether it qualified as an impairment that substantially limited one or more major life activities. To demonstrate the severity of her condition, Proffitt relied on several types of evidence. She submitted online posts in which she described her debilitating symptoms and their impact on her daily life. She testified that she had missed college classes because of her cramps, and that the pain caused her to vomit and lie paralyzed in bed for an entire day. She also submitted doctors’ notes documenting that her painful menstrual cycle caused her to miss work.

Although federal courts have historically been divided on whether endometriosis qualifies as a disability under the ADA, the U.S. District Court for the Eastern District of North Carolina concluded that Proffitt had presented sufficient evidence that her endometriosis substantially limited her major life activities. Specifically, having to be bedridden at least one day a month with pain and vomiting, interfered with her ability to engage in multiple major life activities. As a result, Proffitt’s ADA claim survived summary judgment and was allowed to proceed. The case ultimately settled.

The key takeaway from this case is that determining whether someone is disabled under the ADA is a complex and fact-specific issue. When an employee reports a medical condition and requests an accommodation, management should avoid responding with an immediate “no” even if the condition initially appears mild. Each accommodation request must be evaluated carefully, with attention to the individual’s specific circumstances, before a decision is made as to how to respond.

By: Gitika Kapoor, Law Clerk
Editor: Sanmathi (Sanu) Dev, Esq.

On June 8, 2021, the Supreme Court of New Jersey held in Richter v. Oakland Board of Education that an employee is not required to establish adverse employment action such as demotion or termination in a failure to accommodate disability claim brought against an employer under the New Jersey Law Against Discrimination (“NJLAD”).  In addition, the Court considered whether the plaintiff’s claim was barred by the exclusive remedy provision of the Workers’ Compensation Act (“WCA”). The Court held that the NJLAD and WCA are not in tension with each other, and the WCA did not bar the plaintiff’s lawsuit.

In Richter, a teacher who suffered from Type 1 diabetes was assigned a late lunch period and experienced a hypoglycemic event in the classroom.  As a result, she suffered a seizure, lost consciousness, and struck her head on a lab table and the floor, causing excessive bleeding. She filed a workers’ compensation claim and received compensation for her medical bills and disability benefits. She later brought a NJLAD action asserting a failure to accommodate disability claim against the Oakland Board of Education. In her complaint, she alleged that, despite repeated requests to alter her schedule, the principal failed to accommodate her request to be assigned an earlier lunch time. The trial court granted summary judgment in favor of the Board, which the Appellate Division reversed.

On the NJLAD issue, the New Jersey Supreme Court held that a failure to accommodate claim may arise from an “employer’s inaction, silence or inadequate response to reasonable accommodation request,” and that causing harm to the employee through an adverse employment action is not a necessary element of the claim. The Court recognized that a failure to accommodate is itself an actionable harm, because the wrongful act is the employer’s failure to fulfill its duties under the law. Importantly, the Court noted that a lack of demonstrable consequences in the form of adverse employment action may affect damages. 

Regarding the WCA, the Court held that the statute’s exclusive remedy provision did not bar the plaintiff’s NJLAD claim, reasoning that the legislature intended for the NJLAD to supplement other legal remedies. According to the Court, the NJLAD and WCA both aim to protect workers in the workplace and can function harmoniously, without conflicting with each other. Therefore, the WCA did not bar the plaintiff’s lawsuit.

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