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ALERT: IRS Services

An IP PIN, you ask – what is it?  Well, it is an Identity Protection PIN which prevents the filing of a tax return using your Social Security Number by someone other than you. 

These PINs have been around for several years but were issued only when someone had fraudulent activity on their account or were victims of identity theft.  The IP PIN is valid for one year.

What was once available for only certain individual taxpayers is now available to all individual taxpayers through the Opt-In Program.  As long as you can verify your identity, you can protect yourself. 

Here are a few things the IRS shares that taxpayers should know about the IP PIN:

  • It’s a six-digit number known only to the taxpayer and the IRS.
  • The opt-in program is voluntary.
  • The IP PIN should be entered onto the electronic tax return when prompted by the software product or onto a paper return next to the signature line.
  • The IP PIN is valid for one calendar year; taxpayers must obtain a new IP PIN each year.
  • Only dependents who can verify their identities may obtain an IP PIN.
  • IP PIN users should never share their number with anyone but the IRS and their trusted tax preparation provider. The IRS will never call, email or text a request for the IP PIN.

Currently, taxpayers may obtain an IP PIN for 2021, which should be used when filing any federal tax returns during the year. New IP PINs will be available starting in January 2022.

To obtain an IP PIN, the best option is the Get an IP PIN, the IRS online tool. Taxpayers must validate their identities through Secure Access authentication to access the tool and their IP PIN. Taxpayers who cannot validate their identities online, or on the phone with an IRS employee, may call the IRS to make an appointment at a Taxpayer Assistance Center. They will need to bring one picture identification document and another identification document to prove their identity. Once verified, the taxpayer will receive an IP PIN via U.S. Postal Service within three weeks.

The IP PIN process for confirmed victims of identity theft remains unchanged. These victims will automatically receive an IP PIN each year.

Do what you can to protect yourself.  An ounce of prevention can be worth more than a pound of cure.

The Internal Revenue Service continues in its fight against cyber criminals and is constantly finding new ways that these criminals are obtaining information.  There is no limit to the means in which crimes can occur.  Whether through a telephone call, text message or email, the con artist tries to convince the recipient that they need to provide Social Security numbers, bank account or credit card information or passwords. The scam may also include sending links that once clicked on can download malicious software that collects, or “mines”, personal data.

Often, criminals pose as someone the recipient knows or frequently interacts with, whether a social or family relationship or a business contact. They gather much of this information from social media. A person’s contacts or ‘friends’ are used to bait the recipient into thinking they’re dealing with someone they know.  The IRS warns taxpayers to be alert for a continuing surge of fake emails, text messages, web sites and social media attempts to steal personal information.

Phishing scams target individuals with communications appearing to come from legitimate sources to collect victims’ personal and financial data and potentially infect their devices by convincing the target to download malicious programs. Cybercriminals usually send these phishing communications by email but may also use text messages or social media posts or messaging.

These phishing schemes can be tricky and cleverly disguised to look like they’re from the IRS or from others in the tax community. Taxpayers are reminded to continually watch out for emails and other scams posing as the IRS, like those promising a big refund, missing stimulus payment or even issuing a threat. People should not open attachments or click on links in those emails or text messages.

Individuals should be wary of unexpected phone calls asking for personal financial information. The IRS has seen an increase in voice-related phishing, or “vishing,” particularly from scams related to federal tax liens. For those receiving phone calls out of the blue, security experts recommend asking questions of the caller but not providing any personal information. If in doubt, hang up immediately.

The IRS urges taxpayers to remain vigilant and to remember the following things about the IRS:

  • The IRS generally first contacts people by mail – not by phone – about unpaid taxes.
  • The IRS may attempt to reach individuals by telephone but will not insist on payment using an iTunes card, gift card, prepaid debit card, money order or wire transfer.
  • The IRS will never request personal or financial information by e-mail, text or social media.

Recipients of these calls should hang up before giving out any information. If anyone receives an unexpected call from the IRS that they believe to be a scam, they can report it to the Treasury Inspector General for Tax Administration (TIGTA).

Social media scams have also led to tax-related identity theft. The basic element of social media scams is convincing a potential victim that he or she is dealing with a person close to them that they trust via email, text or social media messaging.

Using personal information, a scammer may email a potential victim and include a link to something of interest to the recipient, but which contains malware intended to commit more crimes. Scammers also infiltrate their victim’s emails and cell phones to go after their friends and family with fake emails that appear to be real, and text messages soliciting, for example, small donations to fake charities that are appealing to the victims.

Individuals should know that any of their information that is publicly shared on social media platforms can be collected and used against them. One way to circumvent these scams is to review privacy settings and limit data that is publicly shared.

The IRS reminds taxpayers to keep abreast of news about fraud-related behavior. Report any instances of fraud immediately.

The IRS National Taxpayer Advocate Service recently released the mid-year report to Congress.  Here are a couple of the highlights of the report which you may find interesting:

  • During the 2021 tax filing season, the IRS processed 136 million individual income tax returns and issued 96 million refunds totaling about $270 billion. In addition to its traditional work, the IRS was directed by Congress to issue three rounds of stimulus payments and has made about 475 million payments worth $807 billion. 
  • Although most taxpayers successfully filed their returns and received their refunds, a historically high number did not. At the conclusion of the filing season, the IRS faced a backlog of over 35 million individual and business income tax returns that require manual processing.  The backlog includes about 16.8 million paper tax returns waiting to be processed; about 15.8 million returns suspended during processing that require further review; and about 2.7 million amended returns awaiting processing. The backlog resulted largely from the pandemic-related evacuation order that restricted employee access to IRS facilities.
  • Unfortunately, only approximately seven (7%) of callers to the IRS reached a telephone assistor on the accounts management lines.  On the most frequently called “1040” line – about 85 million calls, only three percent reached a telephone assistor. 

As a result of this report, the National Taxpayer Advocate has recommended proactive steps to work to improve services and communications with taxpayers, some of them being:

  • Improve online functionality for taxpayers.
  • Expanding the offering of customer callback technology to all IRS toll-free lines.
  • Addressing the limitations faced by taxpayers in e-filing of returns due to inability to submit supporting documentation, the ability to override software and expanding the types of returns which can be filed electronically.

While the National Taxpayer Advocate is required to submit an annual report, the IRS is required to respond within three-months.  All recommendations are submitted to the IRS Commission for review.  The report for 2020 contained 73 recommendations by the National Taxpayer Advocate Service of which the IRS has agreed to implement 48 or 66 percent of the recommendations. 

So, you may not have heard about the National Taxpayer Advocate Service before.  What is it?  What can it do?  How can it help?  The IRS provided the following explanation: 

The Taxpayer Advocate Service (TAS) is an independent organization within the IRS that helps taxpayers and protects taxpayer rights. Your local taxpayer advocate’s number is in your local directory and at https://www.taxpayeradvocate.irs.gov/contact. You can also call TAS toll-free at 877-777-4778.  TAS can help if you need assistance in resolving an IRS problem, if your problem is causing financial difficulty, or if you believe an IRS system or procedure isn’t working as it should. Our service is free. For more information about TAS and your rights under the Taxpayer Bill of Rights, go to https://www.taxpayeradvocate.irs.gov/.

Tax season is once again behind us and if you are entitled to a refund, you are anxiously awaiting for the same.  But, with the pandemic, some people are still awaiting their 2019 refunds, let alone their 2020 refunds. 

There are facts about receiving your refund and there are plenty of myths about refunds.  Here is some information that will hopefully dispel some myths about refunds:

  • You received a refund so you don’t need to adjust your withholding for 2021 WRONG.  Go to irs.gov and use the Tax Withholding Estimator to determine if the amount being withheld is correct.  If you have experienced a life event – marriage, divorce, birth or adoption of a child or you no longer are able to claim a dependent previously claimed – you need to check your withholding by your employer. 

  • You are impatient so you think that if you call the IRS, you will get your refund quickerWRONG.  The best way to determine the status of your refund is online at irs.gov Where’s My Refund?  Calling someone will not expedite your refund.  Or, you can call the automated refund hotline at 1-800-829-1954, but don’t expect to speak to a person.  In either case, you must have information available as to the expected refund, your personal information and perhaps your taxable income amount.

  • You access Where’s My Refund? and it must be incorrect because there is no deposit dateWRONG.  This tool is updated once a day and it is possible that more information is needed to process your return.  If this is the case, you will receive a notice by mail.  Or, it could be that your bank is taking additional time to post the deposit to your account.  But, in any event, if you are waiting for a check to be received, it could take even longer for the check to be issued and mailed.  The fastest and safest way to receive your refund is always by electronic deposit to a bank account. 

  • The IRS messed up because your refund is less than expectedWRONG.  YOU could be the reason your refund is less than expected.  It could be that there are math error or mistakes on the return, you owe taxes from a prior year, you have other non-tax obligations such as state taxes, child support or student loans. There is always an explanation for a refund being less than expected.  A letter of explanation will be mailed with the adjustments made.  Be certain to review this letter carefully in the event that there is further action to be taken by you. 

The best place to start with inquiries about a refund is the Where’s My Refund? on irs.gov.  Hopefully, you will have received your refund and that won’t be necessary. 

While many of us panic to see a piece of mail from the IRS, it isn’t always bad news.  So, please do yourself a favor and read the notice; don’t panic. 

The IRS may send you a letter or notice if you have a balance due, if there is an adjustment in the amount of a refund, if there is a question about your return, if your identity needs to be verified, if the IRS changed your return, or if there is a need for additional information. 

If you do receive a notice, read it carefully and address the action you are requested to take, if any. 

When responding, there is usually a second copy of the notice or a voucher which should be included in your response to enable the IRS to properly match up.  This is especially important if you are remitting a check.  Remember, payment to many taxing authorities, including the IRS, can be made on line.  If you have received a bill, but cannot pay the full amount, contact the IRS to make payment arrangements.  They WILL work with you.

Perhaps you have been given a phone number to call.  If calling, make certain you have a copy of the return in question handy so that you can reference the same during the call.    

Respond timely and keep copies of everything. 

Finally, remember that the IRS will not contact you using social media or text messages.  Your first contact will be via letter/notice.  If you are ever uncertain as to the validity of notification from the IRS, regardless of the method, call them.  Once you have provided information as to your identity, they can assist in responding to the notification you received. 

The IRS has announced that the filing deadline for individuals – Form 1040 – has been extended until May 17, 2021.  More information will be forthcoming, but if you were beginning to panic, you can now relax. 

“This continues to be a tough time for many people, and the IRS wants to continue to do everything possible to help taxpayers navigate the unusual circumstances related to the pandemic, while also working on important tax administration responsibilities,” said IRS Commissioner Chuck Rettig.

Individual taxpayers can also postpone federal income tax payments for the 2020 tax year due on April 15, 2021, to May 17, 2021, without penalties and interest, regardless of the amount owed. This postponement applies to individual taxpayers, including individuals who pay self-employment tax. Penalties, interest and additions to tax will begin to accrue on any remaining unpaid balances as of May 17, 2021. Individual taxpayers will automatically avoid interest and penalties on the taxes paid by May 17.

PLEASE NOTE:  This relief does not apply to estimated tax payments that are due on April 15, 2021. These payments are still due on April 15, which is the first quarterly payment toward 2021 income tax obligations.

While there has been no formal announcement for the extension of time to file New Jersey Individual Income Taxes, it is expected that an extension announcement will be forthcoming to sync with the federal filing deadline. 

I mentioned in a prior article that individuals would be able to participate in the identity protection PIN program.  This PIN is a six-digit number assigned to eligible taxpayers to help prevent misuse of Social Security Numbers being used on fraudulent federal income tax returns. 

If you would like to take advantage of this program, you will need to pass the Security Access authentication protocol.  There are requirements to verify a taxpayer’s identity and are available on irs.gov for Secure Access requirements.

You can utilize the online tool Get An IP PIN at irs.gov and receive your PIN immediately. If you cannot pass the authentication online, you can file IRS Form 15227 via mail or fax if you have income of $72,000 or less.  An IRS employee will call the taxpayer to verify their identity using a series of questions.  If you are unable to obtain a PIN through either of these two methods, you should make an appointment to visit a Taxpayer Assistance Center.  

The PIN is valid for one year and a new PIN must be obtained each January. 

You must have a Social Security Number or Individual Tax Identification Number to participate in the program. 

There is no change in the IP PIN program for confirmed victims of tax-related identity theft. 

For more information about identity theft, visit IRS.gov.

We learned today that the only services available with the IRS are electronic services. 

The processing of paper income tax returns and telephone assistance have been suspended due to COVID-19. 

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